Delivery Policy

1. Delivery Regions:
We currently deliver across Nigeria, If your location isn’t supported during checkout, please contact us directly for custom arrangements.

2. Delivery Timeframes:

• Local (Nigeria): 3–7 business days
  Delivery times may vary based on your location, public holidays, and customs processing.

3. Shipping Fees:
Shipping costs are calculated at checkout based on your delivery address. Free shipping may be available on select promotions or minimum order thresholds.

4. Order Tracking:
Once your order is processed, a tracking number will be sent to your email. If you don’t receive one within 48 hours, please contact us.

Return & Refund Policy

1. Wellness Products (e.g. supplements):
Due to the nature of health and wellness products, we do not accept returns or exchanges on opened or used items unless the item arrived damaged or incorrect.

2. Damaged or Incorrect Items:
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by emailing: [your email address] with a clear photo of the item and packaging. We will investigate and either issue a refund or send a replacement at no extra cost.

3. Non-Returnable Items:

• Opened or used supplements

• Digital services or consultations

• Gift cards or promotional vouchers

4. Refund Processing:
Approved refunds will be processed within 5–7 business days to your original payment method.

Need Help?

If you have any concerns or special cases, please reach out to our care team at:
📧 support@serenarawellness.com
📞 +234 814 000 9214