Terms and Conditions

Terms and Conditions

Terms and Conditions

Effective Date: 2025

Effective Date: 2025

Welcome to Serenara Wellness! These Terms and Conditions ("Terms") govern your use of our website, services, content, and any virtual consultations or product offerings provided by Serenara Wellness. By using this site, you agree to these Terms. If you do not agree, please do not use our website or services.

Welcome to Serenara Wellness! These Terms and Conditions ("Terms") govern your use of our website, services, content, and any virtual consultations or product offerings provided by Serenara Wellness. By using this site, you agree to these Terms. If you do not agree, please do not use our website or services.

Welcome to Serenara Wellness! These Terms and Conditions ("Terms") govern your use of our website, services, content, and any virtual consultations or product offerings provided by Serenara Wellness. By using this site, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Who We Are

Serenara Wellness is a women-focused virtual health platform offering wellness consultations, guidance on hormonal health, and curated wellness products. Though based in Nigeria, we support women globally through digital services.

2. Eligibility

To use our services or purchase products, you must be at least 18 years old or have parental consent. By accessing the site, you confirm that all the information you provide is accurate and truthful.

3. Health Disclaimer

The content on this website is for informational purposes only. While we provide access to licensed practitioners and experienced wellness professionals, nothing on this website constitutes a diagnosis or a substitute for medical advice from your doctor or healthcare provider.

Always consult a qualified medical professional before starting any new treatment, supplement, or wellness routine.

4. Telehealth Services

If you book a virtual consultation, you agree to our Telehealth Policy, which includes:

  • Being physically present in a location where your provider is licensed to practice.

  • Acknowledging the limitations of remote care, including lack of physical examination.

  • Understanding that virtual consults are not emergency services.

5. Bookings & Cancellations

Appointments can be booked online. Cancellations must be made at least 24 hours in advance to avoid a late cancellation fee. No-shows may result in a non-refundable charge.

6. Product Purchases

Our curated wellness products are sold for personal use only. All prices are listed in NGN. Shipping,




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Location

F.C.T Nigeria

Opening Hours

Monday:

9:00 AM – 6:00 PM

Tuesday:

9:00 AM – 6:00 PM

Wednesday:

9:00 AM – 6:00 PM

Thursday:

9:00 AM – 6:00 PM

Friday:

9:00 AM – 6:00 PM

Saturday:

10:00 AM – 6:00 PM

Sunday:

Closed

Location

F.C.T Nigeria

Opening Hours

Monday:

9:00 AM – 6:00 PM

Tuesday:

9:00 AM – 6:00 PM

Wednesday:

9:00 AM – 6:00 PM

Thursday:

9:00 AM – 6:00 PM

Friday:

9:00 AM – 6:00 PM

Saturday:

10:00 AM – 6:00 PM

Sunday:

Closed

Location

F.C.T Nigeria

Opening Hours

Monday:

9:00 AM – 6:00 PM

Tuesday:

9:00 AM – 6:00 PM

Wednesday:

9:00 AM – 6:00 PM

Thursday:

9:00 AM – 6:00 PM

Friday:

9:00 AM – 6:00 PM

Saturday:

10:00 AM – 6:00 PM

Sunday:

Closed