Serenara Wellness Virtual Care Services

At Serenara Wellness, we are committed to providing trusted, evidence-based, and compassionate care—delivered conveniently through virtual consultations. Please read the following policy carefully before engaging in our telehealth services.

Consent for Telehealth Consultation

By booking a virtual consultation with Serenara Wellness, you acknowledge and consent to receive health and wellness support via telehealth. Our services are provided by licensed, board-certified healthcare professionals trained in women’s hormonal health, weight management, and holistic midlife care.

Telehealth involves using secure video or phone communication for the purpose of assessment, consultation, education, care management, and treatment. This format allows you to receive expert support from the comfort and privacy of your home.

Your Rights & What to Expect

• You will be informed of the provider’s credentials and role before your consultation begins.

• You may request a summary of your telehealth session for personal records.

• You can choose to end the session at any time.

• Your consultation will remain confidential and protected in accordance with data privacy laws and best practices.

Limitations & Considerations

• Telehealth services are not intended for emergencies. If you are experiencing urgent or life-threatening symptoms, please seek immediate medical attention or visit the nearest emergency center.

• Physical exams are limited in virtual sessions. You may be advised to visit a local facility for in-person diagnostics if needed.

• Please ensure you are in a private, quiet environment and have stable internet or call connectivity during your appointment.

Location Guidelines

At this time, virtual consultations are primarily available to women residing in Nigeria or across the Nigerian diaspora. Please ensure you are in an eligible region at the time of your appointment.

Privacy & Confidentiality

We take your privacy seriously. You agree not to share access links or login details with unauthorized individuals. Any support personnel present on our side will be disclosed to you and are bound by strict confidentiality agreements.

By Booking a Telehealth Session, You Agree That:

• You understand the benefits and limitations of receiving care through telehealth.

• You have the right to ask questions and receive answers in a respectful, understandable manner.

• You are voluntarily choosing to participate in a virtual consultation with Serenara Wellness.

If you have any questions before your appointment, please contact us directly at care@serenarawellness.com.